01. Our 30-Day Return Window

At jzxqv™, customers may request a return for an eligible purchase within 30 days after receiving their order. The return window begins on the date of receipt rather than the date of purchase.

To request a return, email service@jzxqv.com within the applicable period and provide your order number and reason for return.

Eligibility depends on the conditions below and applicable consumer rights. Mandatory rights concerning defective or misdescribed goods are not restricted by this policy.

02. Standard Return Eligibility

For an ordinary change-of-mind return, a product generally must:

• Be the subject of a request submitted within 30 days of receipt.
• Remain unused and in its original condition.
• Include the components and accessories originally supplied.
• Be appropriately packaged to reduce damage during return transit.
• Be accompanied by an order number or suitable proof of purchase.
• Be returned according to instructions provided by customer support.

Additional requirements or exceptions may apply where disclosed and legally permitted. Qualifying defective, damaged, or incorrect items may be subject to different legal remedies.

03. How to Request a Return

Please contact our support team before sending products back. We will review your request and provide the next steps where a return is appropriate.

04. Damaged, Defective, or Incorrect Products

Because ceramics can be fragile, we understand that damage during transportation requires careful attention. If an item arrives broken, defective, incorrect, or materially different from its description, contact us promptly.

Where available, please include:

• Your order number and checkout email.
• A description of the problem.
• Photographs of the affected item.
• Photographs of the external and internal packaging.
• Photos of visible shipping damage or incorrect product details.

We will review the situation and explain the appropriate remedy, which may include a replacement, return, or refund depending on the circumstances and applicable law.

When a product qualifies for a remedy due to a verified defect or error attributable to us, necessary return costs will be addressed in accordance with applicable consumer protections.

05. Items That May Be Ineligible

For ordinary change-of-mind returns, exclusions may apply where clearly disclosed before purchase and permitted by law, such as:

• Items used, altered, or damaged after receipt.
• Personalized or custom-made products where a lawful exception applies.
• Products identified as final sale where the restriction is legally valid.
• Incomplete items missing essential components where this affects eligibility.

Natural variations in expressly described hand-finished pottery are not necessarily defects. However, customers retain applicable rights when products are materially misdescribed or faulty.

06. Return Shipping Costs

For an ordinary change-of-mind return, the customer is generally responsible for return shipping costs unless we agree otherwise or applicable law requires another arrangement.

For verified manufacturing defects, incorrect products, or other qualifying issues, the responsible party and appropriate remedy will be determined under the circumstances and applicable law.

We recommend using a trackable shipping method and retaining proof of postage.

07. Packaging Fragile Ceramics

Returned ceramics should be packed with suitable protective materials and cushioning to limit movement, impacts, and breakage during transit.

Where available, use the original protective packaging or an appropriately secure equivalent. Customers should follow the instructions supplied for an authorized return.

Damage caused by inadequate packaging during a standard change-of-mind return may affect eligibility, subject to applicable consumer law.

08. Return Inspection

When an authorized return reaches the designated location, it may be inspected to confirm the product's identity, condition, completeness, and reason for return.

We will communicate the result of the review and explain the applicable refund, replacement, or other resolution. Statutory rights relating to defective goods take priority where required by law.

09. Refund Amount and Method

Approved refunds are ordinarily issued to the original payment method where supported. The refundable amount depends on the reason for return, the original charges, and applicable consumer law.

For standard change-of-mind returns, original outbound shipping charges may not be refunded where legally permitted and appropriately disclosed. Different remedies may apply to defective, incorrect, or misdescribed products.

10. Refund Processing Time

After an eligible refund is approved, we will arrange payment reversal in accordance with applicable requirements. The time needed for funds to become visible in the customer's account depends on the bank, payment issuer, and relevant processing service.

If you receive a refund confirmation but cannot locate the funds after the provider's normal processing period, please contact support or your financial institution.

11. Exchanges and Replacements

If you prefer a replacement or exchange, contact our team before returning the product. Exchanges are subject to item availability, return eligibility, and the circumstances of the request.

If an identical replacement is unavailable, we will explain other appropriate options.

12. Order Cancellations

If you need to cancel an order, contact service@jzxqv.com as soon as possible. We will try to assist, but cancellation cannot always be completed once fulfillment or shipping has begun.

Where an order cannot be canceled before dispatch, applicable return rights may remain available after receipt.

13. Consumer Protection Rights

Nothing in this policy excludes or limits statutory rights or remedies that cannot legally be waived. Where mandatory consumer protection requirements provide additional rights, those requirements take precedence.

14. Returns and Refund Contact