01. Shipping Policy Overview

This Shipping Policy applies to orders placed through https://jzxqv.com, the official online store of jzxqv™, operated by Foshan Dianliang Xiwang Information Technology Co., Ltd.

It explains how orders are prepared, how shipping transit estimates work, the information customers may receive after dispatch, and how shipping concerns are handled.

Available delivery arrangements depend on the order, the destination, carrier services, and the options presented at checkout.

02. Order Processing Time

Orders are normally processed within 1–2 business days after successful payment confirmation.

Order processing may include verification, item preparation, and packaging. Business days generally exclude weekends and applicable public holidays.

Additional processing time may be required due to payment review, inaccurate contact information, product availability, unusual order volume, or other exceptional circumstances.

Order processing is separate from shipping transit time.

03. Estimated Delivery to the United States

Actual delivery times may be affected by shipping carrier schedules, customs procedures, weather conditions, public holidays, transportation delays, remote destinations, or unforeseen events.

Please consider both processing and shipping time when planning purchases intended for a specific occasion.

04. Understanding the Delivery Process

The time between placing an order and receiving it includes both processing and shipping. Carrier estimates do not necessarily include the initial order preparation period.

05. Shipping Destinations

Shipping availability depends on the store's active checkout configuration and the relevant destination. Customers should enter their delivery address at checkout to confirm whether shipping is available for the order.

If your destination is not accepted at checkout, the corresponding shipping service may not be available. For questions, contact customer support before placing the order.

06. Shipping Charges

Applicable shipping fees, where charged, are displayed during checkout according to the destination, items, and delivery option.

Please review the final checkout total before payment. Promotional shipping arrangements, if offered, apply only under the terms displayed for the promotion.

07. Protective Packaging for Ceramics

Many ceramic products are fragile and require appropriate protection during transportation. Packaging methods may vary according to the item's size, shape, and finish.

Protective materials can reduce the risk of breakage, but handling damage may occasionally occur during shipping.

If your product arrives damaged, please retain its packaging and contact us promptly with photographs where possible so we can review the issue.

08. Order Tracking

When tracking is available for the shipping method used, relevant tracking details will be supplied after dispatch.

Tracking information may take time to appear after a label is created or a parcel is transferred to a carrier. Subsequent updates depend on the carrier's scanning and delivery processes.

For help understanding tracking information, contact our support team with your order number.

09. Shipping Address Accuracy

Customers should verify the shipping address, recipient name, postal code, apartment or unit number, and other relevant delivery information before checkout.

If you notice an error after placing an order, contact us as soon as possible. We will attempt to help before dispatch where feasible, but address changes cannot always be guaranteed once fulfillment or shipping has begun.

Additional redelivery or correction fees, if applicable, will be addressed according to the circumstances, relevant carrier rules, and law.

10. Customs and Import Requirements

Some deliveries may involve international transportation, customs inspections, import restrictions, taxes, or duties depending on their origin and destination.

Any amounts collected through checkout should be reflected in the total presented before payment. Where additional import charges may be imposed outside checkout, responsibility depends on the disclosed shipping arrangement and applicable law.

Customs procedures may affect estimated delivery times.

11. Unexpected Shipping Delays

Delivery may take longer than estimated due to circumstances such as extreme weather, holidays, transportation disruption, customs review, address issues, regional restrictions, or carrier delays.

If a parcel experiences a significant delay, please contact us with the order number and any available tracking information.

Delivery estimates do not remove statutory rights or remedies concerning goods that are not delivered within legally required timeframes.

12. Missing or Incorrect Packages

If your tracking shows delivery but the parcel cannot be found, or if the parcel contains an incorrect item, please contact customer support promptly.

We may review carrier tracking records and other relevant information to determine appropriate next steps. Available remedies depend on the circumstances and applicable consumer protection laws.

13. Items Damaged During Shipping

If a ceramic item arrives broken or visibly damaged, please preserve the product and packaging, and provide clear photographs when available.

Our team will review the concern and explain whether a replacement, refund, return, or another appropriate remedy applies.

For qualifying defective or damaged goods, mandatory consumer rights remain unaffected by ordinary return eligibility conditions.

14. Orders Delivered in Separate Packages

Some orders may be fulfilled through separate packages. Where this happens, items may have different tracking details or arrival dates.

Please check the shipping information provided for your order or contact support if you believe an item is missing.

15. Shipping Support