01. Introduction

Welcome to jzxqv™. These Terms and Conditions ("Terms") apply to purchases made through https://jzxqv.com, operated by Foshan Dianliang Xiwang Information Technology Co., Ltd.

References to "we," "us," and "our" mean the store operator. "You" and "customer" refer to persons placing or attempting to place orders through our website.

By submitting an order, you agree to the purchasing conditions applicable to that transaction, subject to mandatory consumer protections.

02. About Our Store

jzxqv™ is an online retailer specializing in charming ceramic home accessories, handmade-inspired pottery, decorative items, and playful household designs.

Our assortment may include animal-themed mugs, decorative planters, ceramic dishes, vases, candle holders, ornaments, and other accessories.

The company operating our online store is Foshan Dianliang Xiwang Information Technology Co., Ltd., with registered legal representative Li Xiling.

03. Customer Eligibility

Customers must have the legal capacity to enter into a purchase contract under the laws applicable to their transactions.

Customers agree to provide accurate contact, billing, shipping, and payment information and to review selected items and checkout details before placing an order.

04. Product Information

We aim to provide useful photographs, descriptions, materials, dimensions, and other relevant product information to help customers make informed purchasing decisions.

Product colors may vary slightly because of lighting or screen settings. Where a product is expressly described as handmade or hand-finished, minor natural variations may occur.

Product-specific information is authoritative for claims regarding food-contact suitability, microwave or dishwasher safety, dimensions, finishes, and intended uses. Decorative products should not be assumed suitable for food or heat exposure unless expressly stated.

05. Product Availability

Products are subject to availability. An item displayed on the website is not necessarily guaranteed to remain available until the order is confirmed for fulfillment.

When a product is unavailable, we may contact the customer to explain alternatives, cancellation, and appropriate refund arrangements.

06. Prices and Additional Charges

Prices are shown through the storefront and checkout configuration. Customers should review the total amount, including applicable shipping fees, taxes, and discounts, before authorizing payment.

Financial institutions may independently impose foreign transaction or currency conversion fees. Those charges are determined by the relevant institution.

We may correct material pricing errors and update future prices subject to the rights and obligations associated with orders already accepted.

07. Placing and Accepting Orders

Submitting an order is a request to purchase the selected items under the checkout terms displayed.

An order acknowledgment confirms receipt of the submission but does not necessarily establish final acceptance when payment verification, availability confirmation, or reasonable fraud screening remains outstanding.

Orders may be declined or canceled where payment cannot be verified, items are unavailable, material information is incorrect, or fulfillment would violate applicable law. Appropriate refunds will be arranged for captured payments associated with canceled orders.

08. Payment Terms

Payments must be made using options available at checkout. Customers confirm they have authority to use the selected payment method.

Transactions may be subject to verification by payment providers, card issuers, or other financial services. Additional information is available in our Payment & Security Policy.

09. Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation. Processing time excludes the shipping transit period.

Applicable public holidays, weekends, unusual demand, product availability, address issues, or payment reviews may result in additional preparation time.

10. Shipping and Delivery

Estimated shipping transit to eligible U.S. destinations is generally 7–15 business days after dispatch. This estimate does not include the normal 1–2 business days required for order processing.

Available shipping destinations and fees are determined through checkout. Please review our Shipping Policy for further details.

11. Order Changes and Cancellations

If you need to cancel or change an order, please contact our support team promptly. We will review the request but cannot guarantee changes once the order enters fulfillment or has shipped.

If cancellation is not possible, the customer may still have applicable return rights after receiving the item.

12. Returns and Refunds

Eligible items may be requested for return within 30 days after receipt, subject to our Return & Refund Policy and mandatory consumer protection requirements.

Standard change-of-mind returns generally require unused goods in original condition and appropriately secure packaging. Defective, damaged, incorrect, or misdescribed goods may be subject to different legal remedies.

Customers should contact support before shipping merchandise back. Approved refunds are ordinarily returned through the original payment method where supported.

13. Product Care and Safe Use

Customers should follow the use and care instructions applicable to each product. Ceramic products may break when dropped or struck and may have sharp edges after damage.

Some products are designed for decoration rather than food contact, heat exposure, or outdoor use. Customers should not assume universal suitability across the collection.

Nothing in these Terms removes applicable rights concerning products that are unsafe, faulty, or materially misdescribed.

14. Customer Responsibilities

• Provide accurate order and delivery details.
• Use authorized payment methods.
• Review relevant product information before purchasing.
• Follow product-specific care and safety instructions.
• Communicate order issues accurately.
• Avoid fraudulent, unlawful, or abusive purchasing activity.

15. Intellectual Property

Our website may contain protected brand names, logos, product images, written descriptions, artwork, and other materials.

The relevant intellectual property rights belong to jzxqv™, its licensors, or other rightful owners. Purchasing an item does not transfer ownership of the website's protected content or branding.

16. Warranties and Consumer Protections

Product representations and express commitments made during a purchase remain subject to applicable laws and consumer guarantees.

Nothing in these Terms excludes statutory protections that cannot legally be waived. To the extent permitted by law, no additional warranties arise beyond express product commitments and legally required obligations.

17. Limitation of Liability

Any limitation of responsibility under these Terms applies only to the extent legally permitted. We do not exclude liability for fraud, intentional misconduct, or other obligations that cannot legally be excluded.

Where applicable law permits, responsibility for losses that are too remote or not reasonably foreseeable may be limited. Mandatory rights associated with defective or undelivered goods remain unaffected.

18. Events Outside Reasonable Control

Certain events, including severe weather, major transportation interruptions, government restrictions, natural disasters, or serious service-provider outages, may affect fulfillment.

When such circumstances materially affect an order, we will review appropriate solutions in accordance with applicable law and contractual obligations.

19. Privacy and Website Use

The handling of personal information is described in our Privacy Policy. General access to and use of the online storefront is addressed by our Terms of Use.

These policies should be read together where relevant to the same transaction.

20. Policy Updates

We may update these Terms to reflect changes in the store's operations, services, or legal requirements. The current version will be published with an applicable revision date.

Updates will not retroactively remove rights already established under accepted transactions where prohibited by law.

21. Applicable Law and Disputes

These Terms are subject to laws applicable to the relevant transaction, including mandatory consumer protection provisions where applicable.

If a dispute arises, we encourage customers to contact our support team so the matter can be reviewed. Nothing in these Terms prevents customers from exercising legal rights that cannot lawfully be restricted.

22. Customer Service Contact